Q&A: An incident has occurred, how do I communicate
with my client?
Communicating honestly and empathetically with your client
are always good practices. It’s important to remember, however, conversations
can be misinterpreted or can create unrealistic expectations. Avoid promises of
payment to your client, without contacting PLIT first. Also avoid speculation or
questioning your original course of action with your client. Call PLIT and submit a Notice of Potential or Actual Claim (NPAC) to get guidance on what to do and say in your situation.
Remember, every situation is unique. The PLIT-sponsored
insurance program team can help advise and guide you through the claims process as needed
for your circumstances.