Client Communications

Q&A: An incident has occurred, how do I communicate with my client?

Communicating honestly and empathetically with your client are always good practices. It’s important to remember, however, conversations can be misinterpreted or can create unrealistic expectations. Avoid promises of payment to your client, without contacting PLIT first. Also avoid speculation or questioning your original course of action with your client. Call PLIT and submit a Notice of Potential or Actual Claim (NPAC) to get guidance on what to do and say in your situation.

Remember, every situation is unique. The PLIT-sponsored insurance program team can help advise and guide you through the claims process as needed for your circumstances.

PLIT Client Management Guidelines

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